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Contact Support

We’re here to help you succeed with the Influship API.

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Support Channels

Email Support

  • API usage questions
  • Technical issues
  • Account problems
  • General inquiries

Billing Support

  • Payment issues
  • Invoice questions
  • Plan changes

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Response Times

  • Free tier: 48-72 hours
  • Pro tier: 24-48 hours

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Before Contacting Support

  1. Check the FAQ for common solutions
  2. Review the Quickstart Guide
  3. Check status.influship.com for service updates

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Information to Include

When contacting support, please provide:
  • Your account email
  • API key (masked: sk_...1234)
  • Error messages and codes
  • Steps to reproduce the issue
  • Request/response examples

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Emergency Support

For critical production issues affecting your live applications:
  • Email: [email protected] with “URGENT” in the subject line
  • We’ll prioritize emergency requests and respond within 4 hours